Brewer Yacht Yards Selects MyTaskit Service

MyTaskit announced that Brewer Yacht Yards will begin a trial of MyTaskit Pro’s Coordination module as a first step in a plan to adopt the new tool across its network of 23 boat yards, from Maine to Maryland.
 
Starting immediately, selected Brewer Yacht Yards will begin using the Coordination module of MyTaskit Pro to coordinate service with their customers online, as well as post service reminders, log labor hours, update technician notes, and keep records and more. The company will offer its customers MyTaskit, the consumer web and mobile app, free of charge so they can easily communicate with their boat yard and maintain their vessel systems more effectively.
  
Brewer will use MyTaskit Pro’s Coordination module to track the service needs of each customer’s vessel, communicate with owners on the status of current tasks, and send automated reminders when service is due. The company will also use the technology in-house to coordinate with field technicians on tasks in progress.  Brewer customers can use MyTaskit to post a service task– or “Taskit” –with photos and videos, post questions or comments about a task to their service techs or view notes on work tasks in progress.
 
Service professionals can use MyTaskit to better serve clients, stay closer to them and edge out the competition by proactively triggering service alerts and establishing an ongoing maintenance dialogue. They can view customer task requests online, message owners and captains, respond to inquiries, secure estimate approvals and offer work status updates, keeping it all in one place.

“Establishing ways to communicate and coordinate with customers using digital and mobile devices is one of Brewer Yacht Yards’ highest priorities in their plan to take customer service to another level,” said Kevin Hutchinson, the founder and CEO of MyTaskit.
 
MyTaskit Pro’s two-way service coordination and task management is unique in the service business technology space. Sites such as Yelp, Thumbtack, Angie’s List, HomeAdvisor.com, Porch.com and others do not connect local service businesses with customers in these ways. Instead, MyTaskit Pro enables service professionals to coordinate business with their existing customers online in a manner that strengthens the bond and fosters greater customer loyalty.
 
“Our emphasis is to enable service companies to build an online and digital relationship with their existing and new customers to form a stronger connection,” Hutchinson added. “Our application helps consumers better manage the things they own, such as boats, and allows service businesses to communicate online in order to meet the expectations of today’s consumers.”